Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
How do I determine the right size for my Moose Knuckles parka?
We recommend checking our detailed Size Guide located on each product page. Our jackets are typically engineered with a slim, tailored fit; if you prefer a roomier feel or plan to layer heavily, we suggest sizing up.
What is the warranty policy on Moose Knuckles outerwear?
We offer a lifetime warranty against defects in materials and workmanship for the natural life of the product. This excludes normal wear and tear, improper care, or accidents.
How should I clean and store my down-filled jacket?
Most of our parkas require professional dry cleaning only. Between seasons, store your jacket in a cool, dry place using a wide garment hanger and avoid compressed storage to maintain the loft of the down.
Does Moose Knuckles offer free shipping and returns?
We offer complimentary standard shipping on all orders. Returns are accepted within 30 days of purchase, provided the items are unworn, have all original tags attached, and the security hologram is intact.
How can I verify that my product is authentic?
Every authentic Moose Knuckles garment features a unique NFC tag or a holographic QR code inside the jacket. You can scan this with your smartphone to verify its authenticity through our official portal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.